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We are looking for a Senior Product Manager - IT Service Experience to be part of our IT Service Management team: Position Snapshot: Location: Barcelona, SpainType of Contract: PermanentStream: IT Workforce 360Type of work: HybridWork Language: Fluent Business EnglishThe role: Under the supervision and guidance of your Product Group Manager based in Barcelona, you will be responsible for the product Service Experience (Incident, Request, Knowledge, Problem, Continuous Improvement and Experience management). It includes further developing the Product focusing on providing the best users´ experience and building strategic partnerships to optimize the value for money of the associated services and solution. You will be working closely across the Nestlé IT organization, directly with the markets, as well as relevant Product & platform Managers.
You are responsible for the go-to-market strategy, product vision and strategy execution as well as the end-to-end value delivery, including the users´ adoption and satisfaction. You are accountable for the product from ideation and strategy through continuous value management to retirement, with responsibility for the full life cycle of the product including ITIL practices, service models and global standards.
On the delivery side of the product, you are responsible for positioning your product to increase the efficiency of the Nestle IT support organization, by engaging in transformation projects. You deliver solutions that support Nestlé's initiative to simplify the life of the end users. You provide digital solutions at the forefront of Generative AI and automation technologies. You build partnerships with IT companies to provide efficient services to the markets. You manage your stakeholders, including Product Stream Operations, Business Relationship Managers, Functional Relationship Managers, the IT Zone Heads and Zone Functional relationship Managers as well as the team(s) developing new capabilities that bring value to your products and product groups.
What you'll do: Be responsible for developing a product strategy and vision aimed at maximizing value for the Nestlé users. To do so, the Product Manager collaborates with the community of the Project and Service Operations Managers (PSOM), the relevant Product and Platform Managers, the Solution Architect and the Regional IT Service Management Leads.
Build and own an engaging Service Experience strategy which increases the performance and efficiency of the IT support organization and the employee experience.
Manage the relationship with the selected IT vendors, establish the governance between the markets and the vendors, develop Vendor management capabilities within his-her team.
Owns the strategy and communication material to create a shared understanding of the product in particular on how to market & sell, to deliver & operate and to measure its success.
Ensures product contribution to the business value.
Increases product adoption, customer and consumer satisfaction as well as other value indicators.
Creates the context, selects talent, develops people, drives performance and recognizes achievements.
We offer you: We offer more than just a job. We put people first and inspire you to become the best version of yourself:
Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.Bachelor's in Computer Science, Information Systems, Business Administration or related field. 10+ years of experience in IT, thereof 3+ years in IT Operations. 3+ years of experience in effectively managing cross-functional teams, influencing key stakeholders, across the organization and within complex contexts and dealing with IT Crisis Management and taskforce initiatives to address services and quality. 2+ years´ experience in establishing standard processes and managing performance to achieve key metrics managing and controlling KPIs and task farces to accomplish targets.Bonus Points if you: About the IT Hub
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.
We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at: www.nestle.com
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.
How we will proceed:
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