Overview:
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
Product Manager Cybersecurity
As a Product Manager in the SITA Communications and Data Exchange team, you will join our dynamic Value Added Services Product Team in managing cybersecurity, application performance, and cloud products to achieve their strategic financial and customer satisfaction objectives. The Value-Added Services team is responsible for various products comprising but not limited to unified communication and contact center services, wireless and mobility, security, and LAN services. This role will shape the strategy to achieve revenue and profit growth of the assigned products in line with the SITA strategic plans and manage the product line's performance throughout its product life cycle.
As the air transport industry moves to digital and cloud-based systems, you will play a vital role in supporting the product management of SITA's Value Added Services Portfolio. You will work closely with cross-functional teams, including engineering, marketing, ordering, billing, pricing, legal, regulatory, IT, sales, and operations, to ensure our products' successful delivery and continuous improvement.
What you will do
Product Strategy
Analyze and understand market trends and customer needs
Articulate and document the product vision strategy for the Communications and Data Exchange business unit and define the target market in line with market trends, customer needs, and SITA strategy
Select the partners and vendors to collaborate with
Sales/Channel Strategy and Support
Establish and implement an effective channel 'go to market' strategy for the products to include an agreed and executed sales and marketing plan
Support bid management processes and pre-sales customer interactions
Support Sales forces with a clear product value proposition and training
Product Innovation/Definition
Through an understanding of customer needs, the competitive landscape, and market trends propose product innovations as well as requirements for enhancements to existing products/services
Define product functional requirements
Guide product development project throughout the build/launch process to ensure delivery of the right product to market within the agreed timescales
Participate in cross-functional teams that ensure the timely/cost-effective and quality delivery of product developments and product performance
Contribute to the management of partnerships and supplier relationships
Monitor and manage the cost structure related to the product
Product Roadmap/ Life Cycle Management / Performance
Develop and manage the product roadmap throughout the lifecycle from conception to retirement, covering the quote to bill chain on ordering, installation, field services, management, monitoring, support, and billing
Track the product(s) P&L revenue new business and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes/optimized profit
Propose product investments
Product Marketing/Value Proposition/Market Intelligence
Define and develop the product value proposition
Responsible for all product marketing activities during the product's lifetime, including implementing the product launch plan, promotional and collateral support plan, and sales support/infrastructure plan to drive the successful acquisition and retention of customers.
Organize run and work with user groups and other customer forums to develop customer relationships and influence market thinking
Product Pricing Strategy and P&L
Define a pricing strategy for the product(s)
Ensure that key players understand the pricing strategy and apply it
Ensure the product is profitable by controlling the cost and the allocation of revenue
Product Management Practice
Ensure communication of the project plans progress tracking' to all relevant parties.
Comply with Product Management procedures and best practice
Act as coordinator for those working on the product development stage gate and product projects.
Qualifications:
Experience
7+ years of proven success in product management
Knowledge of aviation and travel industries and economic drivers is a plus
Innovation Skills and a track record in defining market requirements and functional specifications
Good knowledge of Product Management methodologies like Agile or Scrum
Drive for results and action-oriented
Ability to translate solutions understanding into a compelling story for customers
A track record of delivering results in Product Management in a global business environment and within a technology solutions-based business.
Track record of achieving Product revenue growth and managing product P&Ls
Capability of leading and influencing virtual teams focused on delivery and support within an international environment.
Knowledge and skills
Technologies: Security Service Edge SSE, Secure Access Service Edge SASE, Firewall, VPN, network access control NAC, Zero trust, network segmentation, consultancy, vulnerability assessment, compliance with local and industry regulations (pen testing, ISO27001, SOC 2 type II, PCI, GDPR …), DDoS protection, XDR, public cloud, application performance
Vendor knowledge: Cisco, Palo Alto, Zscaler, Fortinet, Versa, Crowdstrike, Aruba, Akamai Assavie, AWS and Azure public cloud, Riverbed, Orange Cyber Defense, Arbor
Education and qualifications
Bachelor's Degree level or equivalent in a technical business, engineering or marketing discipline essential
Master degree a plus
MBA / EMBA is a plus
What we offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
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