Purpose: The role of the Senior Product Management Associate is to contribute to and enable the development, go-to-market, commercialization, and continuous improvement of the products within their remit. The Associate works under the guidance of the product manager, helping them bring new products to market, support existing products through training, and project manage new features/initiatives to meet customer needs. In this role, the individual will work in an integrated manner taking into account the various solutions (courseware, assessment, professional development, and other services) that a customer may adopt, and ensure consistency in the customer experience.
Responsibilities: Develop and design go-to-market plans, presentation of plans to stakeholders and implementation of plans in collaboration with the sales, marketing, and support teams, with a focus on integrated solution sales
Develop sales enablement tools and internal training materials. Be a line of escalation support for the internal sales teams. Drive product literacy by conducting training for global sales teams and present at external meetings
Partner with the product manager to bring new products to market, leading on specific initiatives and projects as identified. Drive analysis and requirements for products to support specific customer and learner needs
Lead market, competitive and product research and customer feedback programs. Collate customer insight to make it actionable to support decision making
Be a product champion and provide insight to inform strategy and product development
Coordinate communication and translation of enhancements, issues, and fixes between development teams, product, sales, and marketing
Partner with operations and support to develop requirements for customer implementation and support. Manage customer escalation and complex issues that the Ops/support teams aren't able to address
Provide project governance and oversight as needed. Lead cross-functional project team meetings and provide written updates
Qualifications: Degree or equivalent preferred
Experience in product management, business development, or customer management preferred
Experience in education, learning, or assessment field preferred
Experience in working with digital products and platforms required, ideally combined with experience in agile product management
Strong customer empathy and ability to translate customer insights into winning products
Persuasive negotiator and influencer
Ability to deal with ambiguity, competing priorities, and a wide variety of cultures and market differences and is able to represent the company's interests externally
Enthusiastic, passionate, and thrives on thinking outside of the box to create new best-in-class experiences
Passion for education and learning
Possesses a global outlook and approach
Operates as a self-aware, effective team player
Experience of working and thriving in a global matrix org
Skills/Competencies: Attention to Detail: effectively implement new initiatives and deliver on plan
Collaboration: Ability to build relationships cross-departmentally to lead, engage, and motivate for top results. Build trust, positively influence others to achieve the expected results
Driving the business: Effective product and portfolio management principles. Ability to balance strategic thinking/long-term opportunities with operational focus
Customer centricity: Strong customer empathy and ability to translate customer insights into winning product management strategies. Focus on learner outcomes, and embed efficacy and learning research into solutions
Job: PRODUCT MANAGEMENT
Organization: English Language Learning
Schedule: FULL TIME
Req ID: 5718
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