The primary mission of this role is to support the development of internal tools by close cooperation with product management and data intelligence teams. The business analyst will constantly be looking for optimization opportunities, validating the outcomes of our development efforts, and supporting all functions by leveraging insights from the customer service data. In addition,
the role will be a missionary increasing general competency in usage and awareness of customers service data within the company.
Key Responsibilities Constantly drive improvements and optimizations by supporting business decisions with data insights. Help product teams identify problems worth solving by defining and validating hypotheses based on data. Build case studies and what-if analyses to evaluate the impact of new product features, tools, and processes. Build ad-hoc reports and communicate insights directly with management. Define, lead & coordinate quick corrective actions of missed opportunities, following up with relevant stakeholders for long-term sustainable solutions. Identify new opportunities for the business. Closely cooperate with internal stakeholders - Customer Support, Product, Engineering, Data Intelligence. Technical/Professional Skills Confident user of SQL and data visualization tools. Excellent analytical skills and attention to details. Good problem-solving skills. Experience with data modeling and transformation. Personal Qualities Excellent communication skills and empathy for your counterparts' business challenges, enabling you to find the right middle ground between company strategic goals & operational team challenges. Eager to work in a fast-paced environment where things change quickly and you can have a great impact on company growth and development. Intellectually curious, analytically rigorous, hard-working, and a good business intuition are musts! Ability to communicate complex results to less quantitatively sophisticated users. Easiness to conceptualize (including setting the right requirements in terms of data & modeling capabilities) and extract insights from data. We Offer You The opportunity to join our Phantom Stock scheme. Freedom to choose between working from home and our office in Prague, situated in the heart of the Karlin district with an in-house gym, sleeping spots, canteen, showers, chillout zones, and free refreshments. Benefits such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework. The latest version of hardware from Apple or Microsoft based on your preferences. Unlimited contracts within a forward-thinking and ambitious company. Relocation package (including visa transfer support). Flight vouchers to celebrate Kiwi anniversaries. Grow.Kiwi program which supports parents and keeps them engaged with the company. Dogs, kids, and parties are welcome in our offices. Interested? Join us and hack the traditional ways of travel!
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