What You'll Do:Do you thrive on streamlining operations and have a knack for clear communication? Are you passionate about improving efficiency and customer experience? If so, we want to hear from you!We are seeking a highly motivated Process Analyst to join our team and play a key role in supporting our Customer Accounts Administration and Billing departments. In this role, you will be responsible for analyzing, improving, and documenting our customer account and billing processes. You will work closely with cross-functional teams to support incident resolution, identify areas for improvement, develop and implement solutions, and ensure smooth and efficient operations.Responsibilities:Analyze current customer account administration and billing processes to identify inefficiencies and opportunities for improvement.Collaborate with stakeholders across departments (Customer Success, Finance, Operations) to gather requirements and understand process pain points.Develop and document process maps and flowcharts to visualize workflows.Design and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.Develop and implement process changes, including the creation of training materials and communication plans for impacted teams.Monitor and track the effectiveness of implemented process changes and recommend further adjustments as needed.Maintain up-to-date process documentation to ensure clear communication and knowledge transfer.Who You Are:Required Skills:Strong analytical and problem-solving skills with the ability to identify root causes of issues.Excellent communication, both written and verbal, with the ability to clearly explain complex processes to both technical and non-technical audiences.Proven ability to collaborate effectively with individuals at all levels within the organization.Strong organizational skills and the ability to manage multiple tasks simultaneously.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).Experience with process mapping tools (e.g., Visio) a plus.Methodological Skills:A solid understanding of process analysis methodologies is preferred.Experience with data analysis and the ability to identify trends and patterns is a plus.Soft Skills:Attention to detail and a commitment to accuracy.Ability to work independently and take initiative.Adaptability and a willingness to learn new things.A positive attitude and a strong desire to contribute to team success.If you are a highly motivated and detail-oriented individual with a passion for process improvement, we encourage you to apply!We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!
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