What You'll Do:Do you thrive on streamlining operations and have a knack for clear communication? Are you passionate about improving efficiency and customer experience? If so, we want to hear from you!We are seeking a highly motivated Process Analyst to join our team and play a key role in supporting our Customer Accounts Administration and Billing departments. In this role, you will be responsible for analyzing, improving, and documenting our customer account and billing processes. You will work closely with cross-functional teams to support incidents resolution, identify areas for improvement, develop and implement solutions, and ensure smooth and efficient operations.Responsibilities:Analyze current customer account administration and billing processes to identify inefficiencies and opportunities for improvement.Collaborate with stakeholders across departments (Customer Success, Finance, Operations) to gather requirements and understand process pain points.Develop and document process maps and flowcharts to visualize workflows.Design and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.Develop and implement process changes, including the creation of training materials and communication plans for impacted teams.Monitor and track the effectiveness of implemented process changes and recommend further adjustments as needed.Maintain up-to-date process documentation to ensure clear communication and knowledge transfer.Who You Are:Required Skills:Strong analytical and problem-solving skills with the ability to identify root causes of issues.Excellent communication, both written and verbal, with the ability to clearly explain complex processes to both technical and non-technical audiences.Proven ability to collaborate effectively with individuals at all levels within the organization.Strong organizational skills and the ability to manage multiple tasks simultaneously.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).Experience with process mapping tools (e.g., Visio) a plus.Methodological Skills:A solid understanding of process analysis methodologies is preferred.Experience with data analysis and the ability to identify trends and patterns is a plus.Soft Skills:Attention to detail and a commitment to accuracy.Ability to work independently and take initiative.Adaptability and a willingness to learn new things.A positive attitude and a strong desire to contribute to team success.If you are a highly motivated and detail-oriented individual with a passion for process improvement, we encourage you to apply!We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!Who We Are:Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.Why Join Us:At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.
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