.Senior Payroll SpecialistBringing smiles is what we do at TTEC... for you and the customer. As a Senior Payroll Specialist working hybrid in Leon Guanajuato, México, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Mexico says it all!What You'll be DoingThis position is to support the proper performance of the payroll core activities, such as: Voluntary and non-voluntary terminations paychecks calculations, upload/capture payroll requests, managing local payroll tax calculation-payment, saving fund loans, local payroll tasks, back up of Benefits process as: restaurant and grocery coupons monthly requests, follow up and resolution of any kind of discrepancies on these benefits. Address, validation, and resolution on Payroll incidences through ticketing tool. Assists in testing process to payroll system changes.You'll report to the Payroll Manager.During a Typical Day, You' llUpload payroll incidences, validate payroll taxes and validate Fonacot Loans to ensure accurate and timely payroll delivery,Voluntary and non-voluntary terminations paychecks calculationsReconcile and process Local Payroll Tax and process Savings Fund LoansLoad, reconcile and payment of Fonacot LoansEscalates payroll and system issues as appropriate.Delivery documents required to the Government Institutions as: FONACOT/ IMSS / INFONAVIT/ Secretaria de FinanzasWhat You Bring to the RoleBegin bachelor's degree or Unfinished bachelor's degree related to administrative areas.Able to respect and ensure strict confidentiality of employee and payroll data. High level of integrity and judgment2 – 3 years of experience in Payroll/HCEnglish skillsExcel (Intermédiate)Delivers consistent, high-quality customer service.What You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you
