You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.The role will report to the Director - CEE Partner Management.How will you make an impact in this role?Key responsibilities:Oversight of current external recruitment and processing partners in CEE with responsibility for day-to-day relationship management including:Engage with new and existing partners with regard to transitioning to Payment Facilitation.Engage with partner(s) to articulate strategy with regard to target merchant industry verticals and geographies.Work with marketing and partner(s) to engage on defined coverage goals.Liaise with partner(s) to ensure that best practices are shared and employed by them as well as driving key activities across all partners as part of the wider Partner Management team.Ensuring that partner(s) practices are aligned to contract via direct project and process management.Managing updates and revisions to the contracts for regulatory purposes.Delivery of training to partner sales teams on the American Express Value Proposition and how to grow Amex acceptance with prospective Merchants.Oversight of compliance and regulatory requirements. Work with compliance and partner to ensure necessary regulatory standards are being met.Stakeholder Management - in addition to working closely with internal business stakeholders across the American Express matrix organization, the role requires a high degree of alignment within internal departments.Ensuring up to date knowledge of the external acquiring landscape, anticipating changes and deploying appropriate actions.Minimum QualificationsTrack record of managing external partners and driving results through commercial relationships.Excellent communication skills and able to synthesize complex data into manageable actions.Ability to interact with internal and external audiences across all levels.Strong Process and Project Management skills, with experience of tracking task level activities.Ability to build and leverage internal and external relationships with experience of working through a complex matrix structure.Proven self-starter with the ability to work independently and in a team environment.Attention to detail and analytical prowess.High degree of cultural sensitivity.Fluent English speaker required - Polish extremely desirable.Able to travel up to 25% of the time.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salariesBonus incentivesSupport for financial well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunities
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