You Lead the Way.We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The role will report to the Director - CEE Partner Management.How will you make an impact in this role? Key responsibilities:Oversight of current external recruitment and processing partners in CEE with responsibility for day-to-day relationship management.Engage with new and existing partners regarding transitioning to Payment Facilitation.Engage with partners to articulate strategy regarding target merchant industry verticals and geographies.Work with marketing and partners to engage on defined coverage goals.Liaise with partners to ensure that best practices are shared and employed by them, as well as driving key activities across all partners as part of the wider Partner Management team.Ensure that partner practices are aligned to contract via direct project and process management.Manage updates and revisions to the contracts for regulatory purposes.Deliver training to partner sales teams on the American Express Value Proposition and how to grow Amex acceptance with prospective Merchants.Oversight of compliance and regulatory requirements.Work with compliance and partners to ensure necessary regulatory standards are being met.Stakeholder Management - work closely with internal business stakeholders across the American Express matrix organization, ensuring up-to-date knowledge of the external acquiring landscape, anticipating changes and deploying appropriate actions.Minimum Qualifications:Track record of managing external partners and driving results through commercial relationships.Excellent communication skills and able to synthesize complex data into manageable actions.Ability to interact with internal and external audiences across all levels.Strong Process and Project Management skills, with experience of tracking task level activities.Ability to build and leverage internal and external relationships with experience of working through a complex matrix structure.Proven self-starter with the ability to work independently and in a team environment.Attention to detail and analytical prowess.High degree of cultural sensitivity; Fluent English speaker required - Polish extremely desirable.Able to travel up to 25% of the time.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.Benefits include:Competitive base salariesBonus incentivesSupport for financial well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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