.About the Role:Grade Level (for internal use):11Department overview:As a global leader in trade and transaction reporting, the S&P Cappitech team have been providing RegTech solutions for over two decades. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements.Our support team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers. S&P values focus on inclusiveness, collaboration and integrity and our management strive to provide a work environment that encourages our colleagues to achieve their full potential.Position Summary:We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC and/or SFTR. The role is client facing and requires a high degree of technical competence.Duties and accountabilities:* Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution* Helping clients understand how the solution works and how to resolve reporting issues* Involvement in client training and site visits* Escalate issues in a timely manner and ensure follow and resolution.* Assist in validation or UAT for issue resolution* Working on Client specific projectsBusiness competencies:* Client facing experience* Financial services experience preferred particularly securities finance* Knowledge of transaction reporting desired* Ability to grasp concepts of a technical nature* Advanced MS Excel skills preferred* Understanding of SQL, API* Knowledge of other vendor systems useful* Strong analytical skills* Ability to listen, learn quickly and demonstrate initiative* Good attention to detail* Focused on delivery* Must be an excellent written and verbal communicator* Spanish & English a MinimumAbout S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit www.Spglobal.Com/marketintelligence.What's In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion
