.Location: MalagaOther locations: Primary Location OnlyRequisition ID: 1562990Senior Operations Consultant Let us introduce you to the job offer by EY GDS Spain – a member of the global integrated service delivery center network by EY.The opportunity The Senior Operations Consultant position provides technical and functional support for all functions within GDS Consulting Operations.
Responsible for analytics, forecasting of resources and involved in all types of operational work across the company.
The person hired for this role will have an opportunity to learn how the operation department in a consultancy business works and how it is being set up.Your key responsibilities Support Business in delivering operational, learning and compliance KPIs.Recommend changes, drive process improvements and automations that produce added value for the stakeholders.Perform regular analysis of budgets, actual & forecasted results, productivity & utilization, as well as ad hoc analysis of addressed or identified business needs.Support business in the budgeting process by creating Market Leadership Plan of headcount development strategy and their expected utilization targets.Act as a business advisor to consulting client-facing teams and leadership by providing timely reports, presentations, dashboards, and insights.Liaise with other departments within our delivery centre (HR, Recruitment, Finance, Experience Management, Procurement) in order to clarify exceptions, improve processes and solve challenges.Prepare reports and perform quality review of reports generated.Ensure the process documentation is done and archived.What we look for Strong analytical skills - detail oriented.4+ years of working experience.Very good English communication skills, both oral and written.Proficient at negotiation skills and conflict management.Strong client service focus - responsive to requests and maintains a sense of urgency in resolving issues.Flexible in adapting to constantly changing priorities.Outstanding teamwork and interpersonal skills.Nice to have skills Power BI.Power Automate.Spanish.What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network.
We work across multiple locations – Spain, Mexico, Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy.
From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines.
In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe.
We'll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.Continuous learning: You'll develop the mindset and skills to navigate whatever comes next