Publicada: 19.11.2024. Actual hasta: 03.12.2024 Senior Manager - Operations & Customer Insights, BarcelonaSalario: a convenir
Summary information Puesto: Senior Manager - Operations & Customer Insights
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indeferente
Empresa: Docplanner BCN
Descripción de la ofertaAs a Senior Project Manager, you will oversee and manage projects aimed at improving patient support and satisfaction. Your role involves bringing new ideas and solutions to our developing areas, with a strong focus on understanding user feedback and implementing policies, guidelines, and content that resonate with our target audience.
Responsibilities: Project Leadership: Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.Data-Driven Decision Making: Utilize SQL and project management tools to analyze data, create reports, and provide actionable insights for continuous improvement.Content and Policy Management: Develop and implement policies, guidelines, and content that enhance the customer experience and reflect user feedback.Innovation and Problem Solving: Bring new ideas and solutions to the table, addressing challenges proactively and strategically.Automation and Machine Learning: Leverage automation and machine learning technologies to streamline processes and improve efficiency.User Feedback Loop: Propose user feedback loop to ensure customer needs and expectations are met.Collaboration and Communication: Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.Operational Excellence: Oversee daily operations to ensure efficiency, compliance, and alignment with company policies and procedures.Project Planning and Execution: Develop comprehensive project plans specifying goals, timelines, resources, and budget requirements.Find the best physicians, search by location and specialty. Book your doctor appointment online on Doctoralia.
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