Job DescriptionThe Employee Relations team supports Amazon Associates and works with third-party service provider teams that execute Amazon's last mile delivery services. We are seeking a Senior ER Manager to work in our team in Spain who possesses a demonstrated ability to quickly assess data, workplaces, behaviours, and relationships to identify risks and gaps in the work environment; to develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; and to influence leaders to win alignment, support, and change agents.The Senior Manager will possess significant employee and labour relations expertise, excellent judgment, and highly-developed analytical and communication skills. You will own ensuring that fair, consistent, and transparent employee relations processes are applied at our delivery stations so that we can maintain a positive experience for last mile associates. You will provide guidance to in-country senior leadership teams when introducing programs that foster a positive and engaging relationship with our employees and service providers. Amazon works with and respects the right of employees to establish and join works councils, choose and engage in constructive negotiations. In support of these mechanisms, you will support Amazon with strategic and operational advice in terms of trade unions and works councils.Key Job ResponsibilitiesAssociate Engagement: Develop and assess engagement mechanisms that maintain positive workplace environments for drivers; assess and inform leadership on key areas of improvement both locally and across the network.Labor Relations Advice & Strategy: Identify trends and challenges, predict and mitigate risks, and develop and execute solution-focused strategies and programs.Crisis Management: Work reactively on crisis-oriented issues under extreme time limitations while exercising excellent judgment and leadership.Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline partner experience.Analyse and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs.Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions.Provide Labour Relations Advice: In partnership with our legal teams, provide accurate and timely advice on works council and other workplace mechanisms in concert with meeting business needs.Communicate Effectively: Rapidly produce high-quality written communications that concisely analyse problems and move solutions from concept to execution.Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results.Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks.About the TeamEmployee Relations work hard to ensure that Amazon is not only the most customer-centric company where our customers can find, discover and buy anything online, but also become the most employee-centric company in the world. This is your chance to make history! This role reports to the EXR Head of Country, Spain and works alongside an experienced and highly supportive and cohesive team across multiple Operational business lines.Minimum RequirementsUniversity degree and significant professional experience in employee relations, labor relations, or labor/employment law with an emphasis on labor.Excellent writing skills and communication skills with all levels of stakeholders.First experience in managing complex projects and/or programs with heterogeneous teams.Comprehension in English, both written and spoken. Fluency in at least one other European language is desirable.Labor and employment law knowledge.Possess strong change management, leadership, negotiation, and influencing skills.Relevant experience working at the European level on labor and employee relations matters in a unionized environment.Demonstrated ability to design and execute complex strategies across large networks in multiple countries.Experience working with third-party contractor workforces.Experience analyzing metrics and assessing employee sentiment data to find root causes and develop short-, medium-, and long-term plans.Capable of working independently in fast-paced, ambiguous environments.Good analytical skills.Law degree or equivalent/legal or employee relations background preferred.Confident handling of MS Office applications (Outlook, Word) and HR information systems.Relevant postgraduate education in human resources or employee/labor relations.High social skills.Flexibility and very good organizational skills.Fast comprehension and high judgment.Strong team player.Ability to travel 50% or more of the time.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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