Ubicación
España
Descripción completa del empleo
Basic Information
Country: Spain
State: NA
Date Published: 29-Aug-2024
Job ID: 43100
Travel: up to 10%
Secondary locations: PRT Lisbon II
This role can be based remotely in Spain
Description and Requirements
At BMC trust is not just a word - it's a way of life! We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
We are looking for an experienced Operations Leader to help drive strategic initiatives in our Customer Success Operations Organization. This role requires a strategic, adaptable leader who can implement innovative solutions and processes to our global Professional Services business.
This role includes leading and transforming our Resource Management function, working closely across geographies and organizations to help resource diverse Customer engagements, ensure accurate, skills-based strategic workforce planning and improve overall process using modern PSA tooling. This role will also be responsible for general Professional Services Operations functions, centering around driving change and adapting operational processes in response to shifting business needs.
The ideal candidate is well-versed in the Professional Services value stream and has a strong appetite for continuous improvement.
Supports the development and execution of the Customer Success strategy, including but not limited to the Resource Management function.
Develops, deploys and monitors all Global Resourcing Processes, including the use of PSA and surrounding processes.
Acts as trusted advisor and leader to the Resource Management team.
Collaborates with People Managers, Geographies, Practices, Project Management and Sales to understand near-term and strategic resourcing demand.
Drives and supports mature capacity and demand planning to achieve optimal use of resources.
Monitors balance of Consulting Services Partner usage and internal staff usage to ensure staffing is supporting our Partner strategy.
Drives utilization by negotiating project schedules, collaborating with project members, and using other creative staffing techniques.
Researches and applies industry trends and best practices to Resource Management.
Continuously refines and enhances operational processes to meet new challenges and opportunities.
Minimum Requirements:
5(+) years in a Professional Services, Operations or Customer Success leadership role
Understanding of both tactical and strategic Resource Management processes
Forward thinking with ability to problem solve and innovate using industry trends and new technologies
Experience with Certinia PSA and Salesforce is preferred
Professional team player with strong leadership, communication and interpersonal skills
Experience in successfully navigating and leading in complex, matrixed organizations
Proven track record of adaptability in dynamic environments
Demonstrated ability to inspire, engage, and motivate diverse teams
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Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
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