Lead the activities of the Billing Operations team by optimizing billing operations activities to ensure Amadeus meets its key billing deliverables and safeguard the revenues of Amadeus Companies.The Senior Manager will lead a dedicated team of Billing Managers driving operational excellence, fostering collaboration across various departments, and maintaining high standards of staff performance and productivity.Drive the billing of revenues and expenses for Amadeus (Billing Operations)• Ensure the execution of the end to end flow for Central billing Operations for all entities under scope.• Guarantee that mediation activity is monitored, and any system warnings or issues are solved or escalated including the analysis of variations, trends and potential errors via Error management.• Ensure billing accuracy, both revenues and costs, while complying with the Billing SLAs both to internal and external customers as well as the internal SLAs with Finance.• Make sure all billing related documents and files are distributed, both internally and externally to our customers, via our corporate tools in a timely manner and as per the SLAs set out.• Coordinate the resolution of any billing related incidents impacting daily or monthly processing with the Support team, as well as customer claims and the corresponding communication to impacted parties.• Lead the identification, implementation and communication of standardized ways of working for billing operations both centrally and across regions.• Be responsible for and ensure the volumes and revenues billed for Distribution products are correct including the analysis of any potential deviations.Manage business Evolution• Identify, propose and implement improvements for internal business solutions as well as the processes around these.• Drive the automation of processes through robotics or any other methods to enhance the efficiency and control in our processes.• Lead the collaboration with Contract fulfillment teams and Product Model Experts within the Revenue Management and Collection organization to understand new billing models, and their impact on our billing processes. Ensure new implementation do not impact existing processes.Lead Communications• Lead the communication to all external and internal parties by defining and implementing communication plans.Drive Audits• Act as main point of contact within Billing Operations to liaise with internal and external auditors, consolidating internally within the team all necessary evidences from the Billing system.Lead the Billing Team• Ensure the activities of the team are properly identified and sized and that resources align with needs.• Manage and coordinate all activities related to HHRR for the Billing Operations team including recruiting, evaluations and setting objectives.• Facilitate knowledge transfer and sharing among the members of the team.• Identify development opportunities for people within the team paying attention to potential for career development within the company and also areas for growth within the team.The role is based in our HQ in Madrid.About the ideal candidate- University Degree in Business Administration, Economics or related fields- 7-10 years experience in a Order to Cash or financial leading role in a multinational company- Proficient in SAP (SD, MM, FI, BRIM) or possess similar domain experience + excel and all type of windows applications- Is proficient in English, other languages a plus- Excellent analytical and problem solving skills, highly organized. Highly developed interpersonal and communications skills to interface with various levels of management.- Ability to work with strict and demanding deadlines, coordinating a round the sun organization. Business focus, initiative and proven experience implementing process improvements.Working at Amadeus, you will find:A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.A flexible working model - We want our employees to do their best work, wherever and however it works best for them.A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.Ready to drive the wave of billing operations at Amadeus HQ?Apply now!#LI-EMEADiversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.About Us At Amadeus we're passionate about travel and technology and making travel simpler, smarter and smoother.We're a diverse global team of over 18,000 professionals working together to solve the industry's toughest challenges and deliver exceptional customer experiences across 190 countries. And so can you!Join us to add your voice to our diverse mix for better discussions, decisions and outcomes for everyone!#J-18808-Ljbffr
