We're looking for a leadership and management of delivery team responsible for growing and expanding Oracle services in European Union Sovereign Cloud (EUSC) in EMEA and for providing customers with the guidance and support needed throughout the IT full life cycle to ensure successful and most effective use of Oracle's products.Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof.
You will be the first level of people management and first line manager with operational focus within a work group, providing tactical direction to your team and executing against stated objectives.Responsibilities include:Recruits, retains, develops, coaches, motivates, and generally manages multiple Technical delivery resources to attain/exceed defined customer satisfaction.Form part of the EMEA management team with shared accountability for technical capability throughout EMEA.Work with the organization to grow and expand Oracle services in European Union Sovereign Cloud (EUSC) in EMEA.Collaborate closely with other managers within the support organization.Manage tasks, initiatives, projects, as defined by senior management, to meet business targets.Be accountable as the point of contact, within the region/technology, to assure appropriate technical skills and resource coverage to fulfill service delivery commitments efficiently.Responsible for delivery of agreed service standards/levels.Interact with Sales, delivery account teams, and customer teams to ensure appropriate solutions are identified and needs met.Evangelize the value of our Oracle Services to the customer base and other lines of the Oracle business.Act as a management point for escalation of customer issues.Managing the team:Ensure the team contributes to the wider development of services/product development activities/initiatives to contribute to customer success and business generation.Active participation with the relevant regional and global collaboration programs to oversee the sharing of best practices, technical knowledge, and experience among engineers community.Directly manage technical staff with operational focus on multiple accounts, products/solutions or a combination thereof.Responsible for providing coaching, mentoring, and helping the team attain a high degree of customer satisfaction.Drive skills development of team members in line with CSS objectives, and their personal development plans, career goals.Understand and ensure goals are met within the team.Appraisal of their directs, setting of realistic measurable objectives and agreed personal development plans.Ability to influence others and move toward a common vision or goal.Must be a teammate and able to work collaboratively with and through others.Qualifications:BS or MS in Computer Science, Engineering, or a related technical field or equivalent experience.Demonstrated experience in remote service delivery.Prior experience managing and controlling activities in multi-functional areas.Prior experience in a team lead capacity preferred.Strong communication skills.Understanding of various technical architectures and operating systems including web-based applications, networks, and latest Oracle product technologies.Problem-solving and root cause identification skills.Familiarity with project management approaches, tools, and phases of the project lifecycle.PMP or ITIL certifications preferred.Industry experience is desired.
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