Business Function Overview: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Datacenter Inventory Asset Technician (SDIAT).
Microsoft's Cloud Operations Innovation (CO+I) is the engine that powers our cloud services.
As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
As a group,CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity Inclusion trainings and events, and professional certifications.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world?
Come and join us in CO+I and be at the forefront of the action!
#COICareersResponsibilitiesSafety Practices- Run daily safety topic huddles.- Manage and coordinate any escalated task risks and reported issues.- Train employees in safe and effective rack moving.- Ensure team is compliant with heavy-lifting equipment requirements.- Lead by example of all safety standards.Tactical Shift Management- Prioritize and assign ticketed work to Data Center Inventory and Asset Technicians on team.- Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.- Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.Inbound and Outbound Logistics- Provide technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g.
purchase order (PO) receiving, Rack Movement Supervisor (RMS) activities).- Direct the flow of packages from preparation to shipment.- Schedule inbound and outbound logistics of both internal and external services.- Communicate directly with customers in regard to scheduling both inbound and outbound deliveries.- Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.- Deal with escalated situations related to inbound and outbound logistics.Customer Service- Maintain a strong focus to optimize resources and improve quality.- Articulate the impact of work performed within the Data Center to technicians.- Seek information about the underlying needs of customers and position organization to deliver solutions that exceed customer expectations.- Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment.- Engage with internal and external stakeholders to manage issues as they arise.Inventory Management- Ensure teams maintain and perform steps required to keep the inventory balance accurate.- Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.Warranty Process Management- Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process.- Ensure teams process failed vendor hardware devices using online/other tools and processes RMAs as needed.- Follow all Service Level Agreements (SLAs) related to RMA warranty process.Data Bearing Device (DBD) Destruction- Manage schedule of DBD destruction or shredding in partnership with senior leadership.- Ensure team is following all processes and procedures to perform DBD destruction.- Perform DBD destruction as necessary.- Handle any escalations and assist with security investigations.- Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.Procurement- Create execution plans with the goal of improving satisfaction and performance within an area or organization-level group.- Identify and resolve delivery and execution roadblocks serving as point of contact for arising issues.- Learn different elements of different suppliers, including what parts to order and what supplier(s) to engage with.- Perform transactional related work, such as execution of purchase orders (POs) and contracts.- Gather data related to POs and provide to management.- Assist senior leadership with escalated procurement issues.Operational Excellence- See #J-18808-Ljbffr