Job Title: Customer Service RepresentativeLocation: Remote (Work from Home in Slovakia) or Hybrid (Bratislava)Employment Type: Full-time, Permanent ContractWhat Youll Do:Join a vibrant team that supports customers of a global leader in the design and technology of household appliances. Your key responsibilities will include:Customer Assistance: Handle inbound calls from existing and potential customers, offering guidance on orders and troubleshooting technical issues.Problem-Solving: Use cutting-edge diagnostic tools and Excel to help clients resolve technical difficulties.Service Coordination: In more complex cases, you will coordinate technician visits or arrange for spare parts delivery to clients.Product Engagement: Be proactive in discussing and upselling new or existing products, sharing your passion for innovation.Brand Ambassador: Educate customers on product features, embodying the values of the brand.What Were Looking For:Language Skills: Fluent in written and spoken Dutch (C1) and a good command of English for internal communication.Location: Eligible to work and reside in Slovakia.Customer Service Enthusiast: You love delivering top-notch support via phone, email, or social media.Tech-Savvy: Comfortable with MS Office and able to pick up diagnostic tools quickly.Organized & Calm Under Pressure: You handle tasks efficiently and can manage multiple priorities in a fast-paced environment.Whats In It For You:Flexible Work Setup: Choose to work remotely or in a hybrid setup (within 50 km of Bratislava).Comprehensive Training: 3 weeks of fully office-based training to equip you with the skills to succeed.Competitive Benefits:5.85 meal voucher/day (117/month)Commuting allowance of 50/monthMultisport card for fitness and well-beingPerformance Bonus: Up to 10% of your monthly salary based on KPIs.Extra Time Off: 5 paid personal days annually for emergencies.Modern Office: Enjoy a hybrid work model with access to our brand-new, state-of-the-art offices in Bratislava.This is an exciting opportunity to be part of a dynamic team with an innovative company. If you are passionate about customer service, fluent in Dutch, and ready to work in a fast-paced environment, apply now! Eligibility to work in Slovakia is required.
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