WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry; we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
As a Senior Instructional Designer in the Passenger Portfolio, you will design, develop, and deliver eLearning and live training to help our customers maximize their use of SITA solutions. Reporting to the Head of Global Portfolio Training, you will be part of the team responsible for training content in the Passenger Portfolio.
What You Will Do
Collaborate with product teams to understand product functionalities and user needs.
Design and develop instructional materials, including e-learning courses, tutorials, user guides, video content, and interactive simulations.
Use instructional design methodologies (e.g., ADDIE, SAM) to create engaging learning experiences.
Deliver training as required by the business.
Develop assessments to measure the effectiveness of training materials.
Deploy and track training programs via Learning Management Systems (LMS).
Continuously update content to align with product updates.
Conduct needs analyses to identify learning objectives and performance gaps.
Incorporate feedback from users and stakeholders.
Stay updated with instructional design trends and e-learning technologies.
Qualifications
Bachelor's or Master's degree in Instructional Design, Education Technology, or a related field.
Proven experience as an instructional designer, preferably within the tech industry.
Strong understanding of instructional design models and adult learning theories.
Excellent writing, communication, and presentation skills.
Technical Skills
E-Learning Tools: Proficiency in Articulate 360, Adobe Captivate, Camtasia.
LMS: Experience with platforms like Moodle, Blackboard, Canvas.
Authoring Tools: Knowledge of Rise, Lectora, iSpring.
Graphic & Video Editing: Basic to intermediate skills in Adobe Photoshop, Illustrator, Premiere Pro, Final Cut Pro.
HTML/CSS: Familiarity with basic coding for e-learning content customization.
SCORM/xAPI: Understanding of e-learning standards for course tracking.
Agile Methodologies: Experience in agile environments.
Project Management Tools: Proficiency with Trello, Jira, Asana.
Prototyping/Wireframing: Familiarity with Figma, Adobe XD, Sketch.
Collaboration Tools: Experience with Google Workspace, Microsoft Teams, Slack.
Preferred Skills
UX/UI design experience for user-friendly learning materials.
Knowledge of software development concepts.
Multilingual capabilities for a global audience.
Soft Skills
Strong problem-solving abilities and attention to detail.
Ability to manage multiple projects independently.
Excellent collaboration and interpersonal skills.
How to Apply
Submit your resume, a portfolio of instructional design work, and a cover letter detailing your relevant experience.
WHAT WE OFFER
At SITA, we disrupt the status quo by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers).
Flex Day: Shape your workday to suit your life and your plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
For your security, during a SITA hiring process:
Never respond to an email asking for a payment, your credit card number or a copy of your bank details;
Always check the sender's address before opening the message. For SITA, the address must be equal to "******". Otherwise, it is a fraudulent message;
All open positions are published on SITA official website and we encourage candidates to apply through it directly.
In case of issues with uploading your CV or accessing the application system, please contact us @ ******
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