.OverviewWELCOME TO SITASITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.Ready to redefine air travel? The journey starts here, with you at SITA.As Senior Instructional Designer, Passenger Portfolio, you will enable our Passenger customers to make the best use of our solutions. You will be accountable for designing, developing and delivering cutting-edge eLearning and live training.Reporting to the Head of Global Product Training, you will be a part of the Global Product Training team responsible for the Passenger Portfolio training content.What You Will DoDetermine the appropriate delivery methods for the learning content, whether it's through traditional classroom instruction, e-learning platforms, blended learning, or other formats.Create instructional materials, which may include written content, multimedia elements such as videos, interactive modules, assessments, and simulations. These materials should be engaging and effective in conveying the learning content.Conduct a thorough assessment of the learning needs and objectives. This involves working closely with subject matter experts and stakeholders to understand what knowledge or skills need to be acquired.Gather information from subject matter experts' technical documentation.Design and develop comprehensive scenarios based technical training that aligns with the identified learning objectives.Review and test instructional materials to ensure accuracy, functionality, and alignment with learning objectives. Make necessary revisions based on feedback and testing results.Manage the instructional design process, including timelines and resources. Collaborate with team members, subject matter experts, and stakeholders to keep projects on track.Provide training and support to instructors or facilitators who will deliver the training to ensure they understand the instructional materials and delivery methods.Provide constructive feedback to peer trainers.Stay updated on the latest instructional design trends, methodologies, and technologies.Attend product sprint calls to ensure that the training content is up to date with the latest functionality.Assess and categorize tasks and projects based on their strategic importance, urgency, and impact on overall goals.Use innovative thinking to design engaging and interactive learning experiences that capture learners' attention and promote retention
