.OverviewWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.ABOUT THE ROLE & TEAMAs Senior Information Technology Infrastructure Engineer, you will be involved in exciting technical challenges by analyzing, troubleshooting, and designing vital infrastructure components, platforms, and infrastructure while always thinking about reliability, scalability, resilience, security, and performance.In the SITA FOR AIRCRAFT - Customer Service & Operations, you will be responsible for ensuring the availability of production mission-critical customer-facing cloud services across multiple regions, as well as providing 24x7 on-call support on a rotating basis. You will contribute to the creation of a more consistent, automated infrastructure, monitor and respond to system notifications and alerts, and continuously optimize, secure, and improve our systems' performance, security, and dependability.WHAT YOU'LL DOImplement an enterprise-wide Platform Operations Engineering culture by disseminating your best practices, approaches, enhancements, and documentation.Able to troubleshoot complex, cross-platform issues involving Servers and OS, Virtualization, and Containers in a cloud-based SaaS environment such MS Azure, as well as manage live production incidents, debug/troubleshoot infrastructure issues, and implement Platform Operations Engineering best practices.Administration and maintenance of existing Azure cloud infrastructure, as well as creation of new infrastructure in accordance with SLAs.Manage routine system tasks such as updates, backups, availability checks, and performance monitoring.Work closely with the DevOps Team and various departments to ensure the system is responding properly to non-functional requirements such as performance, security, backups, and High availability of the infrastructure.Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually.Enhancing of the current Azure cloud environmentsCollaborate with various business departments and suppliers to ensure alignment with ISO 27001 processes and compliance with all necessary regulations.Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need itEnsure Infrastructure maintains its high standard of security by regularly carrying out mitigation and preventive maintenance tasks
