Senior Information Technology Infrastructure Engineer

.OverviewWELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: As Senior Information Technology Infrastructure Engineer, you will be involved in exciting technical challenges by analyzing, troubleshooting, and designing vital infrastructure components, platforms, and infrastructure while always thinking about reliability, scalability, resilience, security, and performance.In the SITA FOR AIRCRAFT - Customer Service & Operations, you will be responsible for ensuring the availability of production mission-critical customer-facing cloud services across multiple regions, as well as providing 24x7 on-call support on a rotating basis. You will contribute to the creation of a more consistent, automated infrastructure, monitor and respond to system notifications and alerts, and continuously optimize, secure, and improve our systems' performance, security, and dependability. WHAT YOU WILL DO:Implement an enterprise-wide Platform Operations Engineering culture by disseminating your best practices, approaches, enhancements, and documentation.Able to troubleshoot complex, cross-platform issues involving Servers and OS, Virtualization, and Containers in a cloud-based SaaS environment such MS Azure, as well as manage live production incidents, debug/troubleshoot infrastructure issues, and implement Platform Operations Engineering best practices.Administration and maintenance of existing Azure cloud infrastructure, as well as creation of new infrastructure in accordance with SLAs.Manage routine system tasks such as updates, backups, availability checks, and performance monitoring.Work closely with the DevOps Team and various departments to ensure the system is responding properly to non-functional requirements such as performance, security, backups, and High availability of the infrastructure.Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually.Enhancing of the current Azure cloud environmentsCollaborate with various business departments and suppliers to ensure alignment with ISO 27001 processes and compliance with all necessary regulations