Job Title
Senior Improvement Specialist - Payment Implementation
At Outpayce, we're on a thrilling journey to revolutionize travel payments, delivering seamless end-to-end experiences for our customers and travelers worldwide. As a proud member of the Amadeus family, we're combining our hunger for innovation with Amadeus' expertise to disrupt payment processing and elevate the travel experience.
Currently, our portfolio includes cutting-edge global payments gateway and virtual card-based pay-out solutions. But that's just the beginning. We're gearing up for exponential growth with fresh investments in talent, new partnerships, an open API platform, and the introduction of new regulated payment services.
Join us at this pivotal moment as we shape the future of travel payments on a global scale.
Summary of the role This role falls within the intersection of Payment Product Management and Implementation. The successful candidate will be in charge of:
Improving the existing payment implementation products and processes for Airlines, Travel Agencies, and Hotel customers.
Implementing the short and mid-term strategy to enhance overall implementation industrialization by working hand in hand with Product Management, R&D, and Implementation organizations.
Your main responsibilities The objective is to improve both the Outpayce implementer's and the customer's experience regarding existing Product features & implementation processes.
In the short term by: Performing analysis on the current state (process mapping).
Collecting feedback from the payment implementation team to understand their challenges.
Proposing and implementing short-term solutions to support them in addressing existing gaps (functional knowledge, unclear or non-working processes, tooling usage, dependencies on other teams inside or outside Outpayce).
Monitoring the impact on the implementation team and customer satisfaction.
In the mid-term by: Identifying areas of automation/industrialization to optimize implementation; i.e., reduce implementation tasks, effort, timelines, and dependencies on other teams.
Proposing solutions for those areas and executing by leveraging Outpayce actors (Product Management, R&D, Commercial organizations) and non-Outpayce actors (Altea, Travel Distribution, and Hospitality implementation teams).
Assessing and monitoring the impact on the implementation process and customer satisfaction.
On new product/feature development by Product Manager and R&D to be handed over to implementation: Being involved during the product design to ensure implementation requirements are considered to reach an adequate industrialization/automation level.
Ensuring that the handover to Implementation teams (theoretical and customer piloting) is done with the adequate quality to ensure qualitative implementation in the future for the implementer and the customer.
About the Ideal Candidate Knowledge of implementation processes and constraints.
Functional and technical understanding of payment products.
Ability to understand and anticipate customer needs.
Strong communication skills to interact and collaborate with various Outpayce and non-Outpayce actors.
Experience facilitating cross-functional, cross-departmental forums for process enhancements and governance.
Process-oriented with a continuous improvement mindset and strong problem-solving skills.
Ability to work autonomously
What we can offer you A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Are you the one we're looking for? Apply now! #LI-EMEA
Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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