.About Us We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel. We've revolutionized the business travel market by offering an unrivaled selection of travel options, a powerful booking and management platform, and 24/7 customer support. It's why we've become the leading all-in-one travel management solution. Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion. We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel. These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel. The Role We are looking for a Senior Implementation Team Manager to lead and inspire our implementation team in Europe (Iberia, France, Benelux, Nordics), responsible for onboarding newly signed clients onto our platform. This is a crucial role within the revenue org in ensuring that clients onboard and roll out successfully, begin utilising the platform efficiently, and contribute to our volume-driven business. The ideal candidate will balance speed with quality, driving both operational excellence and seamless client experiences while staying true to our company values. What will you be doing? Lead and Coach: Manage a team of implementation specialists, as well as a coach player and providing mentorship to help your team succeed. Inspire and Motivate: Cultivate a positive, results-oriented environment by inspiring your team to perform at their best, fostering innovation, growth, and celebrating achievements. Ownership of Client Onboarding: Take accountability for onboarding all newly signed clients, ensuring they are onboarded swiftly and correctly, and begin actively using our platform. Cross-Functional Collaboration: Work closely with sales, account managers, operations, and other departments to guarantee smooth handoffs, align goals, and ensure implementation continuously meets client and business objectives. Project Management: Oversee the end-to-end implementation process, ensuring that onboarding is completed within set timelines while maintaining a high standard of quality. Drive Operational Excellence: Implement processes to improve the efficiency and quality of the onboarding experience, continually refining workflows to support our volume-driven business model. Change Management: Adapt to and lead your team through changes, whether they involve new processes, systems, or client needs, ensuring smooth transitions and effective adoption