Role: As a Senior Implementation Specialist (Sr IS), you are a platform expert who gets to know your clients' needs and provide proactive recommendations and support to them throughout their onboarding by flexing your strong change management skills. In this role, you'll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and client expectations.
By producing a solid rollout plan that accurately covers the scope of the specific client's needs, including immediate travel and long-term success, you'll take a visible position of ownership and expertise throughout the global Implementation and Revenue teams.
You will ensure that new clients are fully prepared to use TravelPerk to book their business travel by executing platform configuration, providing technical support, troubleshooting, and user readiness. This includes configuring client accounts to their specifications and requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key client stakeholders.
The Sr IS role requires strong project and change management skills and excellent problem-solving skills. This role requires keen attention to detail, confidence to solve challenging situations or client requirements, and proactivity in making recommendations. You are never a passenger; you are the driver throughout a client's onboarding experience and must be confident in driving the execution of implementation, steering clients to use best practice recommendations, and dealing with strong personalities.
You'll work across multiple teams in a collaborative environment, both internally and externally, managing key internal and external stakeholders and driving successful client rollouts to enable long-term success.
What will you be doing:Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.Carrying out consultative conversations with customers to collect their requirements.Answering client requirements with your experience and data-driven best practice recommendations.Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption and long-term success of the platform.Taking full ownership of the timeline rollout plan and handling of the account while the account is in implementation, including directing work through the internal team supporting clients.Coordinating and conducting training sessions for newly onboarded customers including executive-level stakeholders and company-wide training.Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
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