At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life Digital Technologies is Medtronic's Business Unit implementing cutting-edge AI technology, computer vision, and augmented reality to the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Ecosystem solution is an innovative video management and data analytics platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses advanced AI algorithms that enable automatic processing and uploading of videos. Our surgical training platform is the award-winning Touch Surgery application that provides safe and accessible training for surgeons and other health care professionals.
As we expand our Touch Surgery Ecosystem solution in the Iberian region, this is an exciting opportunity to join the company. As an Implementation Specialist you will take on a pivotal role in advancing our implementation projects in Iberia. As part of a Customer Success team your responsibilities will follow the customer journey, including pre-sales, implementation, Go-live and post-Go live. You'll be a part of a Global team, and a key partner to sales, product, and engineering teams.
Responsibilities Project manage multiple concurrent full-cycle implementations of Touch Surgery Enterprise at major hospital systems, ensuring projects are executed on-time and within budget. Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with Surgeons, Nurses, OR Managers, Residents, Hospital IT and Biomedical Engineering. Develop and maintain a deep understanding of the Touch Surgery Enterprise platform and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into future product development. Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room. Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration. Partner with the sales team and project manage and support pre-sales activities, including IT, privacy, and cybersecurity reviews, leveraging Medtronic's expert teams when required. Monitor account health post Go-live and create and execute action plans to increase adoption and prevent account risk. Required Knowledge and Experience Fluency in Spanish and English language. Bachelor's degree required. Previous minimum experience of 2 years working in hospital Operating Rooms/Procedural rooms from either a clinical, technology, consultancy, or medical device perspective. Ability to communicate and influence effectively across multiple internal teams and customer departments. Ability to travel 25-75% of the time, as needed, to customer sites. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
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