Senior Guest Knowledge Insights ManagerMadrid, ES, 28232Full TimeSomething Extraordinary Every DayAs Senior Customer Knowledge & Insights manager you will own customer reporting, insight and data storytelling. With a strong focus on retention, footfall and SPV you will drive a new approach to how we bring to life insights at both Spanish Villages.What you will be doingSet up a new centre of excellence in knowledge, insight, data & analysisOwn & drive the insight strategy and executionResponsible for developing reporting on the key metrics that drive the with a focus on the 'what', 'so what' and 'now what'Explore innovative opportunities within knowledge, insight and dataPartner with the Head of Guest Knowledge and Engagement to implement, test and iterate insight led MembershipWhat makes you specialEvery colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you'll have:Experience using data and BI tools such as PowerBI as well as substantial experience with Microsoft ExcelExperience leading an insights function within retail and/or a luxury brand environmentAbility to strategically set priorities and deliver success against key metricsHealthy mix of creative and analytical thinkingWhy we're exceptionalThe key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you'll receive a generous salary and we'll also reward you by:Looking after you:You're entitled to 25 days of annual leave (plus Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations.Treating you:Discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus.Championing you:You'll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.Come and live your story with usThe Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!
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