.Senior Global Customer Success Operations Analyst Full-time Who We Are Our mission is to "make the healthcare experience more human".
Docplanner is a SaaS tool for doctors and clinics used to optimize their patient flow, reduce no-shows, and digitize their practices to be able to spend more time with the patient.
We also operate marketplace-websites in 12 countries which serve 62 million patients monthly to easily find the right doctor and book an appointment.
Only last month 5 mln medical visits were booked via our websites.
That makes us the world's leading marketplace connecting doctors and patients.
We have been growing rapidly and are on a path to reach EUR 0.5 bln in ARR in the next 3-5 years!
Docplanner was founded in 2012 in Poland.
Our team now numbers over 2000 people based across 9 offices in Warsaw, Munich, Barcelona, Istanbul, Rome, Mexico City, Curitiba, Rio de Janeiro and Bologna.
It is backed by leading venture capital funds including Point Nine Capital, Goldman Sachs Private Capital, and One Peak Partners, raising a total of €130 million to date.
"Culture eats strategy for breakfast" according to Peter Drucker.
We believe in that.
We're looking for exceptional people who can help us change the world while building an amazing company.
What Makes This Role Exciting?
We are looking for a Global CS Operations Analyst to join our Global CS team in a hybrid role combining data-driven analysis and hands-on business operations .
In this position, you will play a pivotal role in optimizing global processes across the customer journey.
In Your Role You Will: Be a trusted advisor to the Customer Success teams across the globe - act as their main point of contact for business needs, solutions, insights and guidance Analyze local processes, identifying differences and best practices, and developing solutions and processes that fit multiple countries' needs Help drive implementation of global processes with local structures Be a guardian of quality and consistency in our systems Create automations related to Customer Success process to ensure maximal effectiveness and operational perfection both in our CRM and in other areas Query datasets from different sources, turn data into information and information into insight Use data to investigate and help resolve issues in processes Design, implement & maintain metrics, dashboards, and reports Oversee KPIs and performance of local teams, be the first person to detect 'red-flags' Make sure that our data is clean, processes are aligned around a global and definitely you will have fun while doing it!
:) This role is both challenging and rewarding, as it requires you to excel as an analyst while leveraging operational expertise and strong interpersonal skills to drive impactful changes across the Customer Success structure.
You'll thrive in a fast-paced, constantly evolving environment where new challenges and opportunities emerge regularly