The Role: How you'll make an impact at Personio This position can be office-based or fully remote from one of the following countries: Germany, Spain, the Netherlands, Ireland, or the UK.It's time to bring your best and make your mark.Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day.Together, we're solving real problems for real people.As a (Senior) Payroll Specialist (d/f/m), you provide a best-in class service for all Personio customers.Your efforts drive customer satisfaction, continuous improvement of our end-to-end customer journey and payroll processes, which directly translates into a high customer lifetime value and active Personio promoters.In case of technical and product issues, you collaborate with Product & Engineering teams to identify gaps in Personio and support to improve them.Your feedback to product teams directly contributes to further product automation and a great user experience.Role Responsibilities: What you'll do Team Guidance & Mentorship: You guide a team of approximately 5 Payroll Specialists, ensuring exceptional customer service and fostering professional development through mentorship.Implementation Management & Monthly Support: You oversee implementation processes and monthly payroll runs, ensuring efficiency and high standards of service delivery.Customer Support & Assistance: You ensure timely assistance to customers during implementation and ongoing support phases, maintaining adherence to quality standards.Payroll Expertise: You utilize extensive payroll expertise to address challenges and manage escalations effectively, serving as a go-to resource for the team.Internal Collaboration for Improvement: You collaborate with internal teams to address technical challenges, identify process improvements, and enhance payroll services.Customer Satisfaction & Experience: You drive customer satisfaction by ensuring exceptional customer experiences throughout implementation and ongoing support processes.Role Requirements: What you need to succeed You have at least 5 years of operational experience in end-to-end payroll processingYou are proficient in different payroll systemsYou are business proficient in German and have a good command of EnglishYou demonstrate leadership qualities to guide and mentor junior specialistsYour proven track record in handling complex payroll cases is a significant assetYou are a team player, empathetic and move mountains to ensure the satisfaction of your customersYou have the highest standards for quality and diligence in your work Why Personio Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported.We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger.We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equityEnjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiativeReceive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCaresFind your best way to work with our office-led, remote-friendly PersonioFlex!Most teams offer a roughly 50% remote, 50% in-office working frameworkInvest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and moreConnect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrationsEngage in a high-impact working environment with flat hierarchies and short decision-making processes About us Bring your best.Make your mark.We're using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day.We move fast, challenge the status quo, and support our people as they shape their careers.With over 10,000 customers and a team of 2,000 in eight offices around the world, now is the perfect time to join!We believe in hiring driven people who want to make an impact.So bring your best, and let's build the future of HR technology together.Discover our Personio Principles, that guide our mindset, behaviours, and the ways we work together:Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers.Deliver Exceptional Results: We dream big and move with urgency to make great things happen.Elevate One Another: We work together as trusted partners to amplify our collective impact.Care to Challenge: We care personally and challenge directly to unlock our full potential.Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.
