IT Senior Manager, Facility Management Systems - Hexagon / Pharma / SAP / ERP / IT / FacilityLocation : Remote, Europe.Company : Global pharmaceutical manufacturing leaderDuration : Permanent role.OverviewThe senior manager will be responsible for the support and maintenance of the company's global facilities management system (Hexagon).Main ResponsibilitiesDelivering operational support for installed solutions and existing facilities management solutions.Ensuring that the system developed meets the business needs and requirements.Managing technical issues such as AD, SSO, integration, PD, security, etc.Coordinating with vendors to ensure that they understand the company's technical environment.Identifying, investigating, and evaluating risks associated with system functionality, configuration, customization, and technical implementation.Approving test scripts during the project phase and prioritizing system backlog based on business value, the time needed to complete, and order of creation.Approving completion of technical stages in the validation process.Preparing, reviewing, and approving test results such as PQ, OQ, and UAT to ensure satisfaction of technical requirements.Providing technical support for system maintenance activities according to defined procedures to support the validated state of the system.Setting up Identity Management (IDM) and establishing a support module.Preparing work instructions and managing release management activities.Managing system periodic releases and designing and executing release regression tests.Establishing a Disaster Recovery Plan (DRP) and Service Level Agreement (SLA).Ensuring system performance and managing crisis situations that may involve complex technical software problems.Requirements Bachelor's Degree in Computer Science/Information Systems related or equivalent experience.5+ years of experience with Hexagon as a system analyst.Participating in at least 2 system (Hexagon) deployment projects in different roles (PM, system analyst, consultant).2+ years of experience in the system (Hexagon) configuration and customization.2+ years of experience with integration between Hexagon and ERP or other systems.Able to develop solutions to a wide range of complex problems, which require the regular use of ingenuity and innovation.Exceptional verbal and written communication skills.Good organizational and time management skills.Ability to interact effectively with senior management.Ability to collaborate cross-functionally.#J-18808-Ljbffr