DESCRIPTION Which of these options would you most value in your next job?
- Working in a team where talent and potential have more value than paper-based qualifications.
- Global opportunities to develop in role and choose long-term career paths.
- Working at the cutting edge of high-speed automated logistics technology.
- Finding and conquering emerging challenges as the company grows and scales rapidly.
- Working in a data-driven environment where accuracy and clarity is prized above personal opinion.
Why choose just one?
Join us in the Amazon Reliability Maintenance Engineering team and have them all.
We maintain and optimize all technologies in the Global Amazon Warehouse & Delivery Network ranging from large, modern, purpose-built warehouses utilizing robotics and high-volume conveyance all the way through the value chain to small, high-speed delivery stations placed as close to our customers as possible.
PURPOSE OF THE JOB: The Senior Escalation Specialist directly monitors alarm systems, dispatches local vendors, assists site maintenance and operations personnel with troubleshooting efforts, and administers requisite systems for data accuracy and communications.
The successful candidates will be action-oriented, flexible problem-solvers with excellent research and analytical skills.
They will demonstrate Customer Obsession and Ownership on every contact.
Amazon is seeking a detail-oriented person to provide alarm monitoring and incident management at Amazon's Maintenance Operations Center (AMOC) in Barcelona, ES.
The successful candidate will have a proven track record of exemplary customer service, good judgement and demonstrate the ability to learn and master new technology.
AMOC provides 24/7 monitoring, facilities escalation management, vendor dispatch and tracking, documentation and resolution management for multiple Amazon business units with and without dedicated onsite maintenance personnel.
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