Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we are the driving force behind the world-renowned sports betting company and our flagship brand, Dafabet.Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations, and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office-based, hybrid, and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.What you'll be getting up to:We are looking to hire an Enterprise Services Engineer to join our global team in Technology. This is a challenging, fast-paced, and exciting environment, with plenty of opportunities to influence and grow the technology area.The Enterprise Services Engineer will be responsible for driving consistency, operational excellence, and providing excellent customer service to our internal customers.The key values that we strive towards in Technology are:OwnershipContinuous Improvement MindsetTrustHonestyKey ResponsibilitiesProvide technical support and troubleshooting assistance for IT systems, infrastructure, and services, including servers, networks, and end-user devices.Monitor and maintain the performance, availability, and security of IT end-user systems and services, proactively identifying and addressing potential issues and vulnerabilities.Configure, deploy, and manage IT systems and services to support business operations, ensuring scalability, reliability, and security while promoting innovation and efficiency.Collaborate with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organizational goals and objectives.Participate in the planning, design, and implementation of IT solutions, including hardware, software, and cloud-based services, to meet the evolving needs of the organization.Document technical configurations, procedures, and troubleshooting guidelines for IT systems and services, ensuring accurate and up-to-date documentation for reference and training purposes.Assist with user training and support activities to help end users effectively utilize IT systems and tools, resolve technical issues, and optimize productivity and efficiency.Stay current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure, and services, applying knowledge to drive innovation and continuous improvement.Provide technical expertise and guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services.Required QualificationsList of skills we think you need:Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS, and SMTP).Strong expertise in IT infrastructure, systems administration, network management, and end-user support services.Working experience with Google Workspace.Working experience with Service Management or Ticketing Tools.Proven communication skills, written and verbal, able to address all levels within the organization and handle conflicts constructively.Ability to read & analyze business processes, procedures, and training material.Strong analytical & problem-solving abilities.Good understanding of client-server & web-based application architectures.Service-oriented demeanor is a must.Driving change and handling difficult situations.Strong problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.Proficiency in deploying and managing IT systems and services in a heterogeneous environment, including Windows, Linux, and cloud-based platforms.List of skills we'd love you to have:Experience with Service Delivery, Incident Management, Change, and Problem Management Process.Experience with ITIL methodologies, end-to-end support, and/or related practices.We warmly invite applications in English.Diversity & Inclusion at SportserveAt Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone's contribution is valued and respected.If you're passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we'd love to hear from you. Apply now to become part of our exciting journey!
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