Currently, we are looking for a Senior End-User Support Engineer for our Malaga office to make the team stronger.
These challenges require a dynamic and highly skilled workforce imagining, designing, engineering, and delivering software, through to business consulting services & customer experiences, which are changing the world around us.
You will be working alongside globally renowned and award-winning design,
development and technology teams who are passionate about what they do and how they do it.
You will be part of a global and distributed IT Support Team and responsible for end users support in their day-to-day operations.
RESPONSIBILITIESProvide day-to-day remote support for an office circa 500 users (and growing).Log all users' requests and alerts in ServiceNow.Deal with a wide range of issues from simple laptop to complex back-end infrastructure problems.Work with other members of the IT team to continuously improve the IT infrastructure.Follow work instructions and established procedures.Develop and improve knowledge base and procedures.Maintain the hardware and infrastructure inventory up to date.REQUIREMENTSBachelor's degree in information technology, Computer Science, or a related field and/or 2+ years of experience on Helpdesk, providing remote support, systems engineering.Administration experience in Windows 11, macOS, Android and iOS.Experience in Office 365.Familiarity with hardware component upgrades.Wide experience with videoconferencing, Microsoft Teams, Zoom, etc.Knowledge of Microsoft Entra ID.Network troubleshooting (IP, DNS, DHCP, WLAN, etc.
).Understanding of patch management, logs and registry reviewing, local vendor management.Experience with ServiceNow or other ticketing systems.Strong interpersonal skills, proactive approach and attention to details.Good communication skills in English (B2+) and Spanish (min.
B1).Ability to work with meticulousness, especially on documentation, logs, and technical details.WE OFFERPrivate health insurance.EPAM Employees Stock Purchase Plan.100% paid sick leave.Referral Program.Professional certification.Language courses.
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