Currently, we are looking for a Senior End-User Support Engineer for our Malaga office to make the team stronger.These challenges require a dynamic and highly skilled workforce imagining, designing, engineering, and delivering software, through to business consulting services & customer experiences, which are changing the world around us.You will be working alongside globally renowned and award-winning design, development and technology teams who are passionate about what they do and how they do it.You will be part of global and distributed IT Support Team and responsible for end users support in their day-to-day operations.We are looking for a candidate based in Málaga, ready to work from office.RESPONSIBILITIESProvide day-to-day remote support for an office circa 500 users (and growing)Log all users' requests and alerts in ServiceNowDeal with wide range of issues from simple laptop to complex back-end infrastructure problemsWork with other members of the IT team to continuously improve the IT infrastructureFollowing work instructions and established proceduresDevelop and improve knowledge base and proceduresMaintain the hardware and infrastructure inventory up to dateREQUIREMENTSBachelor's degree in information technology, Computer Science, or a related field and/or 2+ years of experience on Helpdesk, providing remote support, systems engineeringAdministration experience in Windows 11, macOS, Android and iOSExperience in Office 365Familiarity with hardware component upgradesWide experience with videoconferencing, Microsoft Teams, Zoom, etcKnowledge of Microsoft Entra IDNetwork troubleshooting (IP, DNS, DHCP, WLAN, etc.)Understanding of patch management, logs and registry reviewing, local vendor managementExperience with ServiceNow or other ticketing systemsStrong interpersonal skills, proactive approach and attention to detailsGood communication skills in English (B2+) and Spanish (min. B1)Ability to work with meticulousness, especially on documentation, logs, and technical detailsWE OFFERPrivate health insuranceEPAM Employees Stock Purchase Plan100% paid sick leaveReferral ProgramProfessional certificationLanguage courses
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