Senior Director Enterprise Account Management
Madrid
Madrid, Community of Madrid, ESCompany Overview
Thomson Reuters is a global leader in providing essential news, information, and software solutions to the world's professionals, enabling them to make informed decisions and run better businesses.
Our Trade, Tax and Legal Software division is dedicated to delivering cutting-edge solutions that empower professionals and businesses to navigate the complexities of tax, trade and legal compliance and reporting with confidence and ease.
About The Role Leadership and Strategic Planning:
Develop and implement a comprehensive account management strategy and business plan aligned with the Corporates segment's strategy in collaboration with cross-functional teams.
Lead the strategy and drive operational excellence in an assigned territory or market segment.
Oversee the development and execution of strategic account plans to achieve sales targets, drive growth, maximize revenue from existing customers and expand the customer base.
Act as a customer advocate within the company, championing their needs and fostering a customer-centric culture.
Build (where applicable), lead, mentor, and manage a high-performing account management team, fostering a positive and results-oriented environment that promotes collaboration.
Establish clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success.
Accurate and timely forecasting for assigned territory or market segment.
Provide market and competitor feedback to inform and influence pricing strategies for new products, existing portfolio and customer retention.
Customer Acquisition and Growth:
Develop and drive new customer acquisition and expansion through strategic sales initiatives and account-based marketing campaigns.
Lead the team in identifying, pursuing, and closing new sales/new logo opportunities within an assigned territory or market segment.
Identify and capitalize on upsell and cross-sell opportunities within the existing customer base, driving revenue growth and deeper customer relationships.
Drive the sales and renewal process for existing customers, ensuring high retention rates and proactively identifying and addressing any risks to customer retention.
Customer Relationship Management:
Foster strong, long-term relationships with key customers and stakeholders, building trust and credibility through consistent communication and exceptional service.
Ensure high levels of customer satisfaction and loyalty by addressing customer needs and concerns promptly and effectively.
About You
To be our Snr.
Director, Enterprise Account Management you will likely have/be:
- A proven track record in sales with at least 10 years in a sales leadership role managing sales teams within complex software solutions environment; financial, tax and trade, legal software solution sales experience preferable.
- Significant experience meeting and exceeding sales/revenue goals.
- Excellent client relationship management skills including influencing and building relationships with a wide range of stakeholders including at C-Level and Department Head.
- A problem solver with imagination to structure creative solutions in line with client needs.
- A strong track record of recruiting, developing and retaining a high performing sales organization.
- Tech Savvy: Proficiency in using CRM software and other sales tools to manage and track performance, and to accurately forecast deals.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through comprehensive benefit plans and a globally recognized culture of equality, diversity, and inclusion.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
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