Overview: Wipro Ltd, with 75 years of expertise, delivers Global Information Technology, Consulting and Business Process Services in Cognitive Computing, Hyper-automation, Robotics, Cloud, Analytics and Emerging Technologies for international leading organisations across the World in diverse domains such as Aerospace and Defense, Capital Markets, Banking, Retail, Utilities, Platform and Software Products, Healthcare, Insurance, Oil and Gas, and many others. Alongside large international partners, we strive to empower our clients' success. With over 190,000 dedicated employees serving clients across six continents, our values are: be passionate about client's success, treat every person with respect, be global and responsible, and maintain unyielding integrity in everything we do.We are looking to recruit a Field Support Engineer/Desktop Administrator (M/F) based in Madrid, Spain.Roles & Responsibilities:Your role will be to:Install & troubleshoot hardware issues for Laptop, Desktop, Printers, and accessories.Have good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.Provide conference room A/V equipment assistance & troubleshooting.Configure and troubleshoot level VOIP phone.Support installation for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.Install & troubleshoot Operating Systems (Windows / MAC/Linux OS).Have experience with Anti-spyware and Anti-virus software.Possess good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles.Have good knowledge in configuring mail & troubleshooting of Mobile Device Management systems (Airwatch / Xenmobile / Mobile Iron etc).Understand Data backups and troubleshooting for VDI, SCCM / LanDesk / Altiris.Have good knowledge in configuration & troubleshooting of Apple machines/mobile devices.Skills:You have at least 3 years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues without impacting or violating the hardware warranty or customer security compliance requirements. You are skilled in desk side support and PC break/fix including basic administration of Windows O/S. Experience with Anti-spyware and Anti-virus software is required. Smart hand support for peripheral and networking hardware is essential. You must have the ability to troubleshoot issues with systems and networks using good deductive reasoning skills. Fluency in English is required, and ideally, you should also be fluent in Spanish.
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