Senior Data Analyst - Customer Success BarcelonaCompany DescriptionOur mission is to "make the healthcare experience more human." Docplanner is a SaaS tool for doctors and clinics used to optimize their patient flow, reduce no-shows, and digitize their practices to spend more time with the patient. We operate marketplace websites in 12 countries, serving 62 million patients monthly to easily find the right doctor and book an appointment. Last month, 5 million medical visits were booked via our websites, making us the world's leading marketplace connecting doctors and patients. We have been growing rapidly and are on a path to reach EUR 0.5 billion in ARR in the next 3-5 years! Docplanner was founded in 2012 in Poland and now numbers over 2000 people across 9 offices in Warsaw, Munich, Barcelona, Istanbul, Rome, Mexico City, Curitiba, Rio de Janeiro, and Bologna, backed by leading venture capital funds including Point Nine Capital, Goldman Sachs Private Capital, and One Peak Partners, raising a total of 130 million to date.Job DescriptionWhat makes this role exciting? Our company has grown immensely from a small Polish startup to a global SaaS company. During this fast growth, local teams developed personalized solutions for their operations, but now it's time to standardize and scale our processes globally, providing quick and easy access to data and insights for all stakeholders. In this role, you will contribute by:Supporting the design and creation of the global Customer Success function, relating to:Insights (customer journey customization, research projects, experimentation)Productivity (product automations, operations effort optimization, and capacity utilization)Best practices (cross-market sharing, external expertise/benchmarks)Independently leading data analytics and modeling with a special focus on MRR.Data queries and solid understanding of data management topics (Tableau, SQL).Machine learning application (prediction models, clustering, decision trees, etc.).Business/financial modeling (business analysis, forecasting, budget simulations).Supporting the execution of key strategic projects/initiatives in the markets, working closely with local teams.Scaling results/experiments from one market into global projects.Liaising with in-market stakeholders to align on project direction and status.Overall project management for selected project portfolio (monitoring, issue resolution, etc.).This role is remote first and can be ideally based in Poland, Spain, Mexico, or Brazil.QualificationsWhat makes you a great fit?You have 3-5 years of professional experience.You are fluent in English (any other languages, e.g., Spanish, Portuguese, Polish, etc., are a plus!).Ideally, you have a Data Science, Statistics, Math/Physics, CS, Finance, or similarly quantitatively oriented educational background.Technical expertise in working with large data sets:Knowledge of Tableau/Power BI/reporting tools - ability to edit/create dashboards.Knowledge of SQL and experience in working with databases (e.g., from prior BI experience).Desirable but not mandatory - knowledge and passion for data science (Python modeling experience; knowledge of key data science algorithms: clustering, regression, decision trees, x-gradient boost, etc.).Prior experience in business analysis and modeling will be a plus (financial models, forecasting, business performance measurement, etc.).Proven experience working with multicultural teams, demonstrated communication skills, and ability to navigate within a complex organization.Able to package insights and communicate with stakeholders/lead working sessions with teams.Demonstrated experience in collaborating with both data engineering and product/operational teams.Desirable proven experience in designing and implementing advanced analytics (data preparation, feature engineering, sample management, model validation, and productization).Additional InformationThe process (preliminary outline):30 min intro call with Ainhoa (Global talent partner), followed by feedback regarding role fit.Complete a quantitative assessment (SHL test).60 min interview with Felipe (Global Head of Customer Success Strategy) - your manager in this role.Business exercise (data-based problem-solving task) incl. 3 days' preparation time, followed by a 60 min presentation meeting with Felipe & Konrad.Technical fit interview with a senior engineer from our Data teams.Optional additional interview with another senior leader from our Global Team.References & Offer!Please note that we cannot currently offer sponsorship or visas for this role, so please ensure you have the legal right to work and live in your country of residence.BenefitsShare options plan after six months working with us, vesting in 5 years (subject to separate ESOP agreement and plan). Gym membership (reduced price). Health Insurance paid by the company. Flexible retribution plan benefits. Mental health program (iFeel). 23 days of holiday per year (on top of bank holidays, plus your birthday off).We promote and embrace equal opportunities in our hiring process and every day at work. When you apply for our roles, you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other dimension of human difference. If you require additional support in your recruitment process, we encourage you to let us know.Summary:Type: Full-timeFunction: AnalystExperience level: AssociateIndustry: Computer Software
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