The consultative expertise of the role is critical to delivering measurable, positive impact to customer experience.
Key job responsibilities: Ability to translate technical aspects of analysis and metrics into actionable insights. Excellent data-driven storytelling skills. Create and deliver compelling dashboards with visualization, writing documents to explain analysis, and providing insights. Comfortable presenting complex analysis in a simple, easy-to-digest way to C-suite level stakeholders. Advanced in SQL, ability to write complex queries from scratch from multiple tables, creating appropriate joins, extracting and manipulating data, formatting fields, creating new measures and metrics, etc. Working experience with visualization tools (Amazon QuickSight, Tableau, Power BI, etc.), ability to create interactive, user-friendly, and compelling dashboards and reports. Excellent organizational, interpersonal, and communication skills (both written and verbal). Ability to effectively manage competing priorities in a complex work environment, focusing on high-value activities. Fluency with an advanced analytical tool (Python, R, SAS, etc.) – ability to run advanced statistical modeling and testing in one of the above languages. Experience in working with databases and data mining techniques in a business environment. Understanding of data warehousing and data modeling concepts. BASIC QUALIFICATIONS Bachelor's degree in Statistics, Computer Science, or Information Technology. More than 5 years of experience working in an Analytics or Business Intelligence environment. Ability to translate technical aspects of analysis and metrics into actionable insights. Excellent data-driven storytelling skills. In-depth understanding of advanced statistical techniques and methodologies, as well as simple linear regression analysis, multivariate regression analysis, and model building. Ability to create interactive, user-friendly, and compelling dashboards and reports using visualization tools like Amazon QuickSight, Tableau, Power BI, etc. Excellent organizational, interpersonal, and communication skills (both written and verbal). Ability to effectively manage competing priorities in a complex work environment, focusing on high-value activities. Effective written and verbal communication skills. PREFERRED QUALIFICATIONS Masters in Statistics, Computer Science, or Information Technology. Experience in e-commerce or analytical transformation. Experience in predictive analytics, experimental design, A/B testing. Experience in Customer Service. Experience in AWS and Amazon QuickSight.
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