.Accenture is the global leader in cybersecurity. We help companies, governments, and individuals secure their most important data wherever it lives. This is a Senior Cyber Security Engineer role in the Managed Security Services organization focused on Managed Detection & Response. You'll learn, grow, and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team,you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.In our team you will:Develop a deep understanding of Cyber Security Operations.Develop your knowledge and skills on various cyber security technologies.Develop your knowledge on various log collection methodologies.As a Senior Cyber Security Engineer, you will:Work with pre-sales to ensure required new deal scoping is accurate and complete.Highlight any areas of risk to sales prior to a deal being signed.Engage with the client, building a trusted relationship, and clearly understanding the client's requirements while balancing against our contracted SLAs.Assist clients with completion of scoping and pre-installation network information.Highlight non-supported devices to relevant service manager.Highlight risk of delays promptly to relevant service management and management team.Work closely with Global Qualifications (configuration team) to ensure they understand what is required, and by when.Maintain all tracking mechanisms, highlighting reasons for delays or risk of delay.Ensure standards and procedures are adhered to within defined SLA's.Ensure availability and consistent logging of customer security devices before being moved into production.Provide technical customer support guidance regarding various cyber security technologies.Articulate technical issues to customers at all levels, both verbally and written.Act as a technical escalation point for Senior Engineers.Own customer escalations end to end, representing the organisation on customer calls as required.Ensure onboarding projects are running smoothly and issues are escalated promptly to appropriate team(s), following through to resolution.Drive internal team meetings.Participate in prospective customer tours, as required.Participate in Customer Service Reviews, as required.Own and drive key initiatives/projects through to completion.Identifying and drive service improvement projects that result in improved quality, effectiveness or efficiency of service delivery.Participate in new collector development/device research calls, providing feedback as required.Work within a 24x7x365 team to support the timely delivery of security monitoring services
