The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Our client is looking for a Senior Customer Support Specialist to join RavenPack's Customer Success team in Marbella.
As a Senior Customer Support Specialist, you will work with the Sales and Customer Support teams, supporting a global client base consisting of the world's top banks and hedge funds.
Responsibilities: Supporting both new trials and our existing clients by developing a thorough understanding of our API products and service offerings.
Write Python scripts to help enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API.
Creating scripts that mirror typical client workflows in order to improve onboarding and debugging efficiency.
Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL.
Resolve technical issues in a timely manner using available resources within the company.
Requirements: Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems.
Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
Experience with Python-specific tooling and concepts like Pydantic and Poetry.
Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude.
Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients.
Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently.
Desirable: Previous experience working in a fintech or a SaaS company.
Major or experience in Finance or Business.
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