Senior Customer Support Associate

What you will do ? Provide versatile support and accurate, comprehensive information about products and services via various communication channels, with a focus on the constantly developing telephony channel.
Engage with inbound leads and guide them through the application process to ensure a seamless customer experience.
Maintain a high level of customer satisfaction.
Provide feedback to management on recurring customer issues and suggest improvements.
Assist in developing and updating the support knowledge base.
Contribute to process improvements to enhance the customer experience.
Perform operational tasks key to ensuring customer efficiency.
RequirementsWho you are Proven experience in a customer support role, preferably within a fast-paced, high-volume environment.
Excellent verbal communication skills with a clear and friendly tone, strong active listening skills, and the ability to empathize with customers.
Strong problem-solving skills adaptable across various operational areas.
Familiarity with CRM systems (Hubspot is advantageous).
Exceptional organizational abilities and attention to detail.
Willingness to work on a shift basis (1 week in every 3 on US hours).
BenefitsWhat we offer At Uncapped, our people make us successful.
We are a start-up with big goals, and we work hard, so we want to give everyone the benefits they really want.
We are continually adding to this list as new people join -- here are some of the things you can expect: Unlimited holiday: we believe that well-rested and happy people make the best employees Competitive compensation plan Personal growth fund: Raise your game from great to spectacular Monthly recognition and awards: Celebrate wins big and small The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
Optional workspaces in Warsaw, London and Atlanta