Senior Customer Solutions Manager – Automotive IndustryAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Our Customer Solutions Managers guide our customers on their journey to the AWS cloud, as single-threaded leaders skilled at leveraging the vast resources available from within our company and across our partners.
Key job responsibilitiesWorking as the single-threaded delivery leader and strategic business partner helping your customer achieve their business outcomes and drive innovation.As an AWS CSM, you will enable stakeholder alignment, build team cohesion, and manage project risks while working with the Global Account Manager, Partner Manager, Enterprise Service Manager, and our Services Team.You will engage the customer and AWS executives to define program strategy, remove blockers, and resolve funding issues.You will translate strategic initiatives in the account plan into executable actions, working backwards from our customer's key milestones.You will drive the execution of enablement plans, acceleration programs, Executive Briefing Sessions, and go-live events.Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead virtual teams.
You will evangelize AWS services and influence customer adoption. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS.
A day in the lifeWe are seeking a Customer Solutions Manager (CSM) to join our Automotive & Manufacturing organization, where you will work with one of the largest and most complex Automotive OEMs in the world, enabling their multi-year journey to the cloud. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.
About the teamAWS Automotive & Manufacturing is responsible for defining and executing our Go-To-Market and Customer Success strategies for the automotive and manufacturing industries worldwide.
BASIC QUALIFICATIONSPrevious experience leading complex, large-scale IT/digital/business transformation programsPrevious experience in a senior customer facing roleSuperior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP levelStrong organizational and troubleshooting skills with precise attention to detailPREFERRED QUALIFICATIONSRobust understanding of Automotive manufacturing and production IT, including direct experience with global automotive OEMs and Tier 1 suppliersDirect experience implementing AWS/cloud servicesDemonstrable understanding of key technology and market trendsExperience with revenue realization in throughout complex IT transformationsDeep understanding of software development/engineering life-cycle from conception to deliveryAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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