.Senior Customer Service Expert Apply locations ES - Barcelona time type Full time posted on Posted 4 Days Ago job requisition id R52178Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science.
We aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers' ecological footprint.Sustainable preservation is one of our top priorities.
We are making significant strategic investments that will not only decrease our own environmental footprint but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions.
Are you interested in becoming part of a global team of customer service specialists and helping to build the culture in a Brand-New COE (Center of Excellence)?As a Customer Service Expert, you will be responsible for processing orders received through various channels, coordinating order processing, invoicing, and delivery whilst fostering strong relationships with customers.
Additionally, you will be responsible for managing the entire order fulfillment cycle, collaborating with cross-functional teams to resolve issues, and optimizing delivery performance.The position is a fixed-term role for 9 months.Essential Job Functions:Ensure accurate and timely processing of orders from various channels, with a strong focus on detail.Respond promptly to customer requests for order changes and maintain records of all communications.Coordinate order processing, delivery, and dispatch with freight forwarders and internal teams.Engage proactively with stakeholders to ensure on-time delivery and address unresolved customer concerns.Manage the entire order fulfillment cycle, from sales order entry to invoicing and customer satisfaction.Plan shipments using complex logistics routes in coordination with production planning and logistics teams.Handle banking matters related to letters of credit and other documentary business.Manage import/export, shipping, and other associated documentation.Create invoices or credit notes and request special export documentation in cooperation with the chamber of commerce or embassy.Optimize delivery performance by managing and overseeing backorders.Review and analyze KPIs to better understand performance and service levels.Analyze customer feedback and data to identify areas for improvement, providing actionable insights to management.Mentor and train junior customer service representatives, fostering a collaborative and supportive team environment.Qualifications & Experience:BSc.
of Arts or Science or related fields.
Equivalent experience in a customer-focused organization is required.Exceptional attention to detail to ensure accurate and timely processing of orders received through various channels