.Senior Customer Service AdministratorArxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers' ecological footprint.Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. Are you interested in becoming part of a global team of customer service specialists and helping to build the culture in a Brand-New COE (Center of Excellence)?Please note that this is a pipeline position.As a Customer Service Administrator, you will be responsible for processing orders received through various channels, coordinating order processing, invoicing and delivery whilst fostering strong relationships with customers. Additionally, you will be responsible for managing the entire order fulfillment cycle, collaborating with cross-functional teams to resolve issues, and optimizing delivery performance.Essential Job Functions:Accurate and timely processing of orders received through various channelsManaging the entire order fulfillment cycle, from sales order entry to customer satisfactionEnsuring accurate and on-time invoicing for all ordersCoordinating order processing, delivery, and dispatch with freight forwardersServing as a liaison between customers and sales teamsCollaborating with cross-functional teams to resolve issues related to ordersOptimizing delivery performance and managing backordersEnsuring compliance with financial policies and procedures, participating in continuous improvement activitiesQualifications & Experience:Exceptional attention to detail to ensure accurate and timely processing of orders received through various channelsStrong analytical and data-driven mindset with experience in using data and analytics to inform decision-makingExcellent communication, interpersonal, and problem-solving skills.Ability to manage multiple tasks and priorities to ensure on-time, in-full delivery, and optimize delivery performance by managing and overseeing backordersAdvanced Excel Skills: Advanced formula creation, pivot table creation and manipulation and data analysis and visualization using Excel. Experience with VBA programming for automating tasks and creating macros is a plusProficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billingKnowledge of SAP Material Management (MM) module, including inventory management, purchasing, and material requirements planning (MRP)Arxada is an equal opportunity employer