Senior Customer Retention Specialist (Work From Home)

.Overview:Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in Argentina to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. Come join our fast growing team and help people get the educational help they need!Senior Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a full time, remote position focused on retaining existing customers during high-level escalations. Senior Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.Location: Fully Remote - Based in ArgentinaAbout Nerdy:Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company's purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy's comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy's flagship business, Varsity Tutors, is one of the nation's largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.Nerdy.Com/.Qualifications:Fluent in English3+ years experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone.Education, teaching, or tutoring experience is preferred, but not requiredHigh empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendationsStrong problem solving skills and ability to adapt quickly in a fast-paced environmentConflict management skills and the ability to use high level judgment when managing customer defectsAbility to remain calm and professional in stressful situations.Excellent verbal and written communication skillsAbility to work independently and multi-taskEquipment requirements: Required: PC or Mac with 8 GB of RAM