For one of our international clients in Weesp, we are looking for a Project Lead for the German market.
Responsibilities/TasksThe project lead is the internal point of contact for customers and works closely with Sales, Finance, Logistics, Quality, Tech Support, Purchasing and Supply Chain, building and maintaining relationships with customers. The perfect candidate manages the customer journey in such a way that an optimal balance between customer satisfaction and company interests can be achieved. The goal is to build up the customer relationship and ensure outstanding service standards and maintain high customer satisfaction while generating profitable sales growth.
Main Duties:
Being the internal point of contact for customers.Being fully responsible as internal sales to profitably grow some accounts.Overall responsibility for processing and tracking any customer requests including quotes, sample requests, technical inquiries, trial orders, and technical recommendations for quick ship and standard products.Documenting and logging customer complaints, moving complaints through the system and advancing them internally.Responsible for the administration of Customer Master Data in Salesforce and the ERP program.Driving forward, together with sales, business opportunities, being in charge of moving the opportunities (projects) forward internally.Identify customer needs and take proactive steps to maintain a positive experience.Support and/or run projects related to the day-to-day tasks (process improvements, etc.).Analyze customer feedback and take action where needed.Track customer experience in and with different channels.RequirementsProficiency in MS Office, ERP systems (KINETIC/Oracle), and CRM software (Salesforce).Fluent German speaker.Excellent communication skills in writing, verbal, and listening.Ability to build relationships with our customers mainly via phone on a day-to-day basis.A client-centered approach.Good organizational and time management skills.A preference to work under pressure in a fast-moving environment.Attention to detail.Good administration skills.Ability to be a good team player while also being competitive when needed.A growth mindset and sales skills.Approachable for internal and external customers.Experience in project management is an advantage.
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