Job Description Passionate about designing modern and robust infrastructures? Join our team as an Intune and Senior CSA Modern Workplace Engineer and participate in creating and implementing innovative Modern Workplace solutions to meet our clients' business challenges.
Come Join Us Become part of our Workplace Engineering team, where passion for technology and excellence come together to create innovative and high-quality solutions. Work on enriching international projects and tackle significant business challenges alongside talented professionals.
Skills and Experiences Knowledge of Configuration Manager (task sequences, application deployment, OS deployments, Server Maintenance, Client Installation, etc.)Knowledge of GPOs (settings, templates, default policies, etc.)Basic Intune knowledge (Customer creates tickets for Intune separately via Intune portal, we need to ascertain when support is related to Intune to inform them about this.)Basic O365/W365 knowledge (Customer creates tickets for 365 separately via 365 portal, we need to ascertain when support is related to 365 to inform them about this.)Active Directory and Windows knowledge (BSODs, login issues, Cumulative updates issues, OS updates, Language issues, etc.)Proficiency in English and Spanish for effective work in an international context.About You You are passionate about modern and robust infrastructures. You can work effectively in a team within an international context. You have a proactive approach to learning and knowledge sharing. You place quality and client needs at the center of your work. You have excellent communication skills and can work effectively in an international environment (English and Spanish).
What You Will Do Quick evaluation of support requests in order to assist them firsthand without the need for a case to be created.Being available to receive calls and/or emails to open support cases in MS Services Hub.Follow up on existing cases (communication with Incident Manager or the engineers directly).Translation services when a Spanish-speaking engineer is not available/not assigned and the customer asks for assistance during meetings/support calls.Creating a monthly report for CSAM regarding all the cases in Service Hub.Enjoy Your Career Some of the best things about working at Avanade include the opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications), real-time access to technical and skilled resources globally, and a dedicated career advisor to encourage your growth.
A Great Place to Work As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.
#J-18808-Ljbffr
