OverviewSenior Coordinator – Online Programs & Tourism Online Academy (temporary) Are you ready to join a dynamic team of professionals who are revolutionizing the way we learn? IE University is seeking a Senior Coordinator to contribute to our cutting-edge educational initiatives within the Digital Learning department!
This role will work on the Operations and Course Management team within the Digital Learning & Online Solutions unit of IE University.
The Senior Coordinator will support the delivery and enhancements of various online programs, both B2B and B2C, and ongoing management, development, and growth of the Tourism Online Academy (https://www.unwto-tourismacademy.ie.edu/) in partnership with an international non-governmental organization, collaborating with internal departments as well as external corporate clients and academic partners.
This role will work closely with the Project Lead of the Tourism Online Academy in the implementation of the multi-faceted project of the next phases to scale the program, including adding new courses in different languages and from different Academic Partners, efforts to promote the platform and increase its participants base, revamp the platform to ensure a user friendly and efficient learning experience, and include AI functionalities within the platform.
This person will not only be responsible for the day-to-day logistics of maintaining, enhancing, and reporting on the programs and the Tourism Online Academy, but will also support the execution of innovation projects, maintaining our competitive edge in the market.
We are looking for a person to join a full-time position based in Madrid - IE Tower.
ResponsibilitiesYour role as a Senior Coordinator will involve: Supporting and being part of the execution of the multi-faceted project "Tourism Online Academy" for the next phase of development including incorporation of additional Academic Partners to create new courses, platform revamp and relaunch, scaled marketing strategy, improvement of current Learning Analytics and incorporation of new AI features, and translation of courses into multiple new languages.Data analysis and reporting, supporting the project lead in creating internal and external reports.Be in constant communication with the different stakeholders of the project in order to ensure coordination and support them with specific information request as needed.Support during the enrollment process for the programs in question: Coordinate with the corporate clients and internal teams to execute the enrollment activities for programs in questionAttend to any administrative duties to ensure a smooth enrollment processGive first level technical support when needed by leads and/or participantsMeasurement and tracking of student performance and achievements through Learning Analytics and reporting.Participate in the development of innovative learning methodologies, application of learning analytics, AI tools, efficient assessments, and other EdTech tools.Foster and nurture a community of practice with current and former participants in the programs, facilitating networking opportunities and authentic engagement beyond the course contents.Assist in continuous improvement efforts for each program, extracting insights from Learning Analytics and survey results, creating a feedback loop to the design teams.QualificationsTo thrive in this role, you should possess the following qualifications:Proven experience as a project manager and/or program coordinator. Experience running online or blended programs is very valuable.Project management skills and experience, with capacity to execute, follow-up, communicate and report on complex projects.Experience in UX/UI is desirable.Previous experience with digital learning tools (Learning Management Systems – LMS, Learning Experience Platforms – LXP, Learning Analytics, etc.) is desirable.High level of technological literacy, able to quickly adopt new technologies and create criteria for new platform, tool, or technology use.Curious and innovative spirit, able to take initiative and lead new and innovative projects.Great communication skills both oral and written, including delivering presentations to clients, demonstrating poise and professionalism.Attention to detail and service orientation.Fluent in English and Spanish. It's time to bring your best and make your mark. Now the choice is yours! If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University.
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