Senior Butler

Job DescriptionGeneral DutiesCommunicate and assist guests from reservation, check-in, during stay until departure from the resort. All communication must be done in a professional manner.Ensure the highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.Work in conjunction with Housekeeping and Engineering teams to ensure that villas are in immaculate condition at all times, especially in preparation for guest arrival.Daily communication with Housekeeping and Food and Beverage teams regarding the needs of current and arriving guests at the resort.Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.Promote in-house facilities to guests during their stay before giving recommendations for activities outside the resort.Handle all flight confirmations, dinner reservations, tour arrangements, and any other guest itinerary during their stay.Assist other departments whenever there is anything related to guests in the resort to ensure guest needs are handled promptly and professionally.Work closely with the Food and Beverage team at each dining experience to ensure guests receive a consistent level of service, catering to guest preferences accordingly.Keep all information updated by being aware of everything happening in the resort in all sections.Assist with training other departments whenever necessary.Perform any other duties as directed by a superior.General ResponsibilitiesMaintain a high score on guest satisfaction at all times.Responsible for the elaboration and implementation of standards related to SOP and LQA.Schedule and regularly conduct routine inspections of areas under his control.Check all Front Office equipment, including buggies and hotel vehicles, ensuring they are clean and in good working condition, following up on equipment that needs repair, additional spare parts, replacement, or disposal.Cooperate with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones, and ensure the best quality and value for money.Control costs by minimizing chances of property damage, maintaining adequate inventory of items, including stationery and collaterals.#J-18808-Ljbffr