Senior Business Solution Consultant (M/F/D) - G-956

.ABOUT US: At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF's position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.WHAT YOU CAN EXPECT: Our broad range of digital services for end customers also includes solutions for service differentiation based on important criteria and factors from marketing and sales.We are looking for a Senior Business Solution Consultant with a wide range of skills and knowledge to effectively create and maintain a high level of process automation across multiple digital channels that ensures a consistent offering of services and thus leads to a great personalized experience for our end customers with BASF.RESPONSIBILITIESIn this position, you will advise and coach our business colleagues in BASF's Customer Success Platform based on Salesforce, with a special focus on service-oriented processes.You quickly gather and understand complex business requirements and develop design solutions for implementation, ensuring continuous integration, deployment, and optimization of our digital product.Additionally, you are responsible for ensuring the processes are in alignment with the strategic customer approach of the business units.Exploring and driving new innovative features (incl. (Gen) AI) that enhance the end user and customer experience will be an important part of your role.With your experience, you coach team colleagues with less experience.Detailed TasksConsultancy of business stakeholders and end usersGap fit and requirement analysisTranslating demands into User Stories that can be implemented by the development teamLeading business rolloutsUser onboarding and training in SalesforceOrganization of user community events and activitiesCross-product collaborationQUALIFICATIONSCompleted university degree in Business Informatics or Business Administration with a focus on IT/Digitalization or a comparable field of studySeveral years of working experience with CRM'sKnowledge and applied know-how in agile working methodologies and tools such as Scrum, Kanban, Jira, Confluence, Azure DevOpsHands-on consulting and customization experience in Salesforce (Sales, Marketing & Service Cloud), interfaces, web or cloud solutions, Salesforce certifications (i.E